SHIPPING and RETURNS   SHIPPING : We offer FREE US (Contiguous 48 States) ground shipping on merchandise orders $100.00 and above. Free Shipping is not valid outside the 48 contiguous states. Most orders received after 12:00 PM PST Friday and orders placed on the weekend will be shipped Monday. This shipping offer may be discontinued at any time. We make every attempt to process your order the same day it is received. Most orders are shipped within 24 hours. We usually ship by UPS, Fed-Ex or small items USPS. E3Live MUST be shipped Fed-Ex, 2 day air as it is shipped frozen. We ship E3Live orders on Mon., Tue. and Wed. If you have a rush order please call us and we will explain the possibilities. Any special shipping instructions such as AIR SHIPMENTS or extra services will be quoted at current rates. Call: 530-337-6245 or e-mail:  Klamath Organics RETURN POLICY: Your satisfaction is guaranteed! Please call to let us know the reason you are returning the product and to receive your RA number. Simply return the product and we will arrange a refund on the product or an exchange. Shipping costs cannot be reimbursed.